Contact us

We typically respond within one business day.

Support

For questions about your account, orders, billing, shipping, or refunds, email is the fastest way to reach us.

Medical questions

Our support team cannot answer medical questions or give medical advice, however small the question. For anything about your health, symptoms, dosing, side effects, or treatment plan, message your provider through the patient portal so a licensed clinician answers you. Medical questions sent to support are redirected to the portal.

HIPAA notice

Row Telehealth is a covered entity under the Health Insurance Portability and Accountability Act (HIPAA). Your health information is protected health information. How we may use and disclose it, and your rights over it, are set out in our HIPAA Notice of Privacy Practices. Ordinary email and text messages are not secure channels for health information; use the patient portal instead. To exercise a HIPAA right, such as access to or amendment of your records, email legal@rowtelehealth.com.

Emergencies

Row Telehealth is not an emergency service. If you are experiencing a medical emergency, call 911 or go to your nearest emergency room.