Privacy Policy
Last updated: August 6, 2026
Row Telehealth ("Row," "we," "us") respects your privacy. This policy explains what information we collect through rowtelehealth.com and related services, how we use it, and the choices you have.
Information we collect
- Information you provide: name, contact details, date of birth, and the health information you submit in our assessment (height, weight, medical history, medications, goals).
- Automatically collected information: IP address, device and browser type, pages visited, and similar usage data collected through cookies and standard web logs.
- Payment information: processed by our payment processors; we do not store full card numbers.
How we use your information
- To evaluate eligibility and connect you with licensed medical providers for telehealth services.
- To communicate with you about your assessment, treatment, orders, and account.
- To operate, secure, and improve our services.
- To comply with legal, regulatory, and record-keeping obligations.
Health information
Health information you provide in connection with clinical care is handled in accordance with applicable law, including the Health Insurance Portability and Accountability Act (HIPAA) where it applies to our medical provider and pharmacy partners. Clinical records are maintained by the treating providers and pharmacies as required by law.
How we share information
- With the licensed medical providers and state-licensed pharmacies involved in your care.
- With service providers who support our operations (hosting, communications, payments, analytics) under confidentiality obligations.
- As required by law, subpoena, or to protect rights and safety.
- We do not sell your personal or health information.
Your choices and rights
- You may request access to, correction of, or deletion of your personal information by emailing support@rowtelehealth.com. Certain records must be retained by law.
- You may opt out of marketing emails and texts at any time via the unsubscribe link or by replying STOP.
- Depending on your state, you may have additional privacy rights (e.g., under the California Consumer Privacy Act). We honor verified requests as required by applicable law.
Security
We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information we handle, including encryption in transit. No method of transmission or storage is 100% secure.
Children
Our services are for adults 18 and older. We do not knowingly collect information from anyone under 18.
Changes
We may update this policy from time to time. The "Last updated" date reflects the current version. Material changes will be posted on this page.
Contact
Questions about this policy: support@rowtelehealth.com.